Who is Lizzielane?
Lizzielane is an online Jewellery and Gifts retailer based in the UK at St John’s Church, Calder Street, West Vale, HX4 8AQ.
Our Commitment to Privacy:
You should know that we have the utmost respect for the privacy of our customers and any information you provide to us will be securely protected and managed in-line with current legislation.
This privacy policy covers the use of data by Lizzielane. Should you need to contact us for any reason, you will find our full contact details at the end of this notice.
For legal purposes Lizzielane is known as the “data controller” and for the avoidance of doubt may be referred to as “us”, “we” or “our” in this notice.
The Information we Collect:
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example) if you contact us directly.
We Collect Information in the Following Ways:
Information you give us – There are times when we may request information from you like your name and email address, for instance to provide a newsletter, subscription, a custom, personalised or tailored service.
Information we get when you purchase our services or products – if you place an order with us via Etsy for example, we will ask for your name, address, phone number, email address and payment details.
In addition we may also collect some of the following information:
Details of when you contact us by email, phone or post.
How we Use this Information:
We use the data you provide to enable us to fulfil our contract with you:
We use your name and address details in order to process your order
We use your email address and contact number to update you about your order status.
If you've consented to receive email marketing from us then we will use your name and email address to send you relevant offers, competitions, surveys etc. Should you no-longer wish to see these emails you can easily opt-out by clicking the “Unsubscribe” link in every marketing email or by contacting us...
Sharing Your Information:
In addition we may share some of your data with 3rd parties in order to process your order and fulfil our contract or to improve our service to you.
We share some of your data with our payment providers to process your payments and to prevent fraudulent transactions (We never store or have access to your complete card data and payment details).
We share some of your data with our carriers e.g. Royal Mail, Parcel2go.com, DPD Hermes and Parcelforce in order to deliver your orders to your chosen delivery address.
We are also obliged to pass your personal data onto a legal authority if instructed to do so under certain circumstances, for example, for the prevention of crime.
We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our Commitment to Data Security:
Lizzielane is committed to protecting your information. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We will not disclose any information obtained via our website to third parties without your prior consent nor do we sell your details or information.
What Rights you have over your Information
You have the right to access your personal data (to ask us what information we hold about you).
You have the right to ask for your data to be deleted or corrected.
You have the right to ask us to stop processing your data.
You have the right to stop receiving marketing from us.
For all of the above, please do get in touch. Where we are obliged to comply with your request we will do so as quickly as possible.
This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page.
How to Contact Us
If you would like to contact us regarding anything in our privacy statement please write to us at Lizzielane.com, St John's Church, Calder Street, West Vale, HX4 8AQ or email us at customercare [!@] lizzielane.com
